BOOKING POLICY

TERMS & CONDITIONS

1. Lunch and dinner bookings are for 90 minutes after which the table may be booked for another party. If you would like extra time, please contact us and we will do our best to accommodate.

2. Your table will be held for 15 minutes from your booking time.

3. We are a casual, counter service venue; there is no table service at Kailis. Once you have found your reserved table, please order at one of our counters.

4. While seating areas are selectable online, and we do our best to accommodate, this cannot always be guaranteed.

5. We require 24 hours notice to pre-order one of our Harbour Delight or Holy Ship Platters.

6. When booking outside groups 9+ will be seated across multiple tables.

7. If you wish to bring a cake, we can store this for the duration of your booking however we cannot cut or serve this.

8. While we take precautions to minimise the risk of contamination, we cannot guarantee that any of our dishes are 100% allergen free. Please note, some of our dishes do contain nuts.

9. When booking an outside table a back-up inside table is not reserved in case of bad weather.

10. A 15% surcharge applies on all public holidays. Credit/Debit Card processing fees apply. Processing fees are non-refundable.

CANCELLATION POLICY

If your plans change, please let us know at least 24 hours before your booking. For groups of 9 or more, late cancellations (within 24 hours) or no-show reservations will be subject to a fee of $25 per person that will be charged to the credit card on file. Deposits, processing fees and special events payments are non-refundable.